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Joe Tibbetts is the publisher and managing editor of i-D Information Daily and Council News Monitor. He hosts Working Lunch and chairs AnswerTime the InformationDaily.TV panel show. He chairs conferences and advises public and private sector organisations on how to get heard.

@Joe_Tibbetts

Matt Culpin of Jadu talking about CRM Lite for Local Authorities.

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Customer experience management (CXM) offers a new level of "personalisation" in the management of council/customer relationships.

SURFING THE TIMELINE  - coming soon

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