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Ruli Pennington - executive producer at CLGdotTV. Writes Night in the City an occasional and occasionally scurrilous blog for Information Daily. Passionate about better public services, devolution, malt whisky & women's football.

@UnruliP

Vicky Sargent in conversation with Michael Francis Head of Customer Service at Hertfordshire County Council

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© CLGdotTV 2018

CLG Briefing : All about enquiry management, digital services and channel shift by local authorities.

There are many approaches to council website management. Running the website from within customer services is clealry working well for Hertfordshire County Council.

 

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